FAQ - Frequently asked questions
Before choosing Libertoy:
- What kind of computer do I need ?
need a computer running any Windows (9x/2000/XP/8/10)®. If it is fast
enough to run your usual applications, it should be powerful enough to run
- I already entered my toys inventory and/or
my member list in a computer system. Will I need to do it again
Hopefully not. For a 200€/230$US fee, we will convert your
existing database (most common types). Please specify it when you order and we
will contact you to obtain your files and integrate them in Libertoy.
- We already have identified our toys and
members with reference numbers. Will I be able to keep them in Libertoy
Yes. Libertoy assigns a unique reference number when you add a toy or
a member, but you can replace it by the number you want. Libertoy will verify
that it is not already used.
- Can you modify the software to add
information or functionalities ? How much will it cost ?
Libertoy can be
modified to match your needs upon request. If the change is minor and can
benefit all Libertoy users, it could be free and integrated in a forthcoming
upgrade. If it is more important, we will send you a quotation that you will be
free to accept or not. Please see the price page for our
- What are the limits of Libertoy in terms of
users, total members, number of toys ...
The number of users is limited
by the number of licenses you buy. It is not recommended to have more than 15
users simultaneously, which is more than enough for the vast majority of Toy
Libraries. The theoretical maximum is 2 billion toys and members thus the limit
will effectively result from the overall performance of your computer and the
capacity of its hard disk. For training purposes, a 65,000 toys database is
included with Libertoy, which will allow you to test your configuration
- Do I need to buy other software to run
No, you don't. Libertoy includes a Microsoft
Access® distribution kit, so you don't need to buy anything.
However, this kit neither allows you to create other databases than within
Libertoy nor to use any other functionalities available will Microsoft
Access® complete version.
- What are the advantages of using a barcode
Libertoy prints member cards and
labels with their reference number and their barcode equivalent. You can
also use either the toy manufacturer's or pre-printed barcodes. By using a
barcode reader, you won't have to enter all those numbers from the keyboard to
register a loan or access a file. Libertoy generates easy to use numbers and
has advanced human error control processes, so a barcode reader is not
required, but if you have one, Libertoy will take advantage of it.
- If I know nothing about computers and am
afraid of not being able to use the software, what kind of support can I expect
Libertoy is very easy to use, having been designed to be used by
beginners. We are so convinced about this, that we give you one year of free
user support for one designated person in your Toy Library, renewable at very
low price. If you have a specific question, you
can use this form anytime and we will answer you within 48 hours. You can also call us
for your free support at the number appearing on your invoices (long distance charges not included). As an option, we also offer a global annual support
plan, which price varies according to the potential number of calls and your
country. You don't need to buy this plan at the time you acquire Libertoy. You
can buy it later, after you have assessed your needs.
- Do you give training to use Libertoy
The answer to question 8 might help you. Nonetheless, we offer
training in the greater Montreal area (Canada). The cost is $300 for 3 hours of
training for 1 to 5 persons.
- I am slightly reluctant to send a cheque
through the mail, what guarantees me that I will receive the software I ordered
Libertoy is sold directly by Informiciel, a company registered under
the number 2246509550 since 1989. You write your cheque to the order of
Informiciel which is directly responsible to deliver the software to you.
Libertoy will be sent to you by mail at no additional cost as soon as your
payment is received. If you are buying for a public service /
government you can pay by bank transfer, please contact us.
- Can I pay by credit card ?
for increased security, you wouldn't have to give us your credit card number.
With the help of Paypal® secure online payment, we will send you
an invoice by email with all necessary instructions. Your credit card data will
- Who are you ?
Informiciel started in
1989 and developed more than 60 management systems in different programming
languages for different application domains. Libertoy is presently in use in
Canada, USA, United Kingdom, New Zealand, Australia, France, Belgium and
While using Libertoy:
- I prefer to have my dates in the format
month, day, year. Where can I select the correct format in
Libertoy uses the date format of your Windows configuration.
You can adjust it in the regional parameters of Windows control panel. We
recommend that you use the ANSI format yyyy-MM-dd (ie 2003-06-30).
- Our Toy Library uses Pounds, is Libertoy
limited regarding currency ?
Libertoy uses the monetary symbol of your
Windows configuration. You can adjust it in the regional parameters of Windows
- We do not allow loan renewals, can we
block this functionality ?
You choose the number of days for which the
renewals are allowed in the configuration screen. If you do not wish to allow
it, simply set the value to "0". The box and renewal button will disappear from
- We are using Libertoy since a few years, do we need to "clean-up" ?
When you delete an old member or a discarded
toy, all the loans that were related to it are also deleted. There is therefore
no useless data that remains in the system. Moreover, an integrity check and database compression tool is provided with Libertoy.
- When we send a toy for repair, do we have
to delete it and add it again when it returns ?
No. You would loose time
doing so as well as the loan history of this toy. For you statistical reports
to be accurate, we recommend to wait 1 or 2 years to delete a member or an
item. Libertoy suggests you to "loan" an item to a reparation file so you can
follow-up its status, and simply enter it as "returned" to make it available
If you have any other questions or want precision on some details, do
not hesitate to contact us.
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